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IRDA - IC34

                                           EXPECTATIONS

To protect the interest of and secure fair treatment to policyholders.

To bring about speedy and orderly growth of the insurance industry (including annuity and superannuation payments), for the benefit of the common man, and to provide long term

To set, promote, monitor and enforce high standards of integrity, financial soundness, fair dealing and competence of those it regulates.

To ensure that insurance customers receive precise, clear and correct information about products and services and make them aware of their responsibilities and duties in this regard.

To ensure speedy settlement of genuine claims, to prevent insurance frauds and other malpractices and put in place effective grievance redressal machinery.

To promote fairness, transparency and orderly conduct in financial markets dealing with insurance and build a reliable management information system to enforce high standards of financial soundness amongst market players.

To take action where such standards are inadequate or ineffectively enforced.

To bring about optimum amount of self-regulation in day to day working of the industry consistent with the requirements of prudential regulation.

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